The first arrived with a water leak over the control panel and it was returned. The second works, but there's nothing special about it. Other machines keep the coffee hot as well and are not so difficult to open. The plastic is cheap too and you have to turn the machine to see water level and controls. I don't need an extra plastic piece to keep the coffee hot. Even using a gold platted filter (not gold tone) and freshly ground beans the results are the same as my reliable Braun. It's being returned to the vendor. Get more detail about Zojirushi EC-BD15 Fresh Brew Thermal Carafe Coffee Maker.
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