I think the note below sent to Amazon says it all. The coffee maker is defective but not so broken as Amazon "service."
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Okay, now I am really annoyed.
You provided a defective product -- a coffee maker that leaks right out of the box. Okay, stuff happens.
But then your system got ugly.
When I did the return process I selected the option
UPS pickup: Have package picked up from the address to which it was originally shipped.
Instead on honoring that request, your system decided to give me a postal service label and your instructions now say:
Give the package to your letter carrier or take the package to your nearest post office for delivery. No postage is necessary if the package is mailed from within the United States.
No, this is not user error. When I figured out what was wrong I did some browser backs to check. I said, "Pick this up." Your system's reply was, "No way. sucker. Haul it to the post office."
Excuse me, but this is no way to treat customers unless you want fewer of them. Do you really want me to leave work, go to the post office, and return the defective product? If so, rest assured, I will not be buying from Amazon in the future.
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Based on past experience, I suspect some human at Amazon will get the mess remediated but, alas, the whole Amazon process seems to be driver toward doing business without any human intervention. Get more detail about Zojirushi EC-BD15 Fresh Brew Thermal Carafe Coffee Maker.
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