Just received my Zojirushi. I ran the first pot with water to clean out the machine as instructed in the manual and when I went to test the lid to pour it into a cup of water it leaked out of the back of the carafe onto my countertop when I put the carafe in the upright position again. Thinking that I might have done something I wrong I re-poured the water into a cup and it did the same thing again. I think that an inner seal is missing for the lid of the carafe. I am returning through Amazon (which is really pretty simple and stress-free) and will await my replacement and will review again. I'm hoping the machine is as great as everyone says!!
UPDATE: Received my new Zojirushi in the mail through FED-EX (that's right; they Fed-Ex you the item so that it comes faster when you have a return; awesome)! The new one works great and I just love the machine; just a fantastic product. The coffee is tasty and hot. Moral of the story: if your Zojirushi is defective just return it lickity-split for a new one. UPS will come and pick up your old one (or you have the option of having postage paid through the Post Office) for free and they will Fed-Ex you a new one that will arrive in a few days. Terrific return policy!Get more detail about Zojirushi EC-BD15 Fresh Brew Thermal Carafe Coffee Maker.
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