I have not purchased this product, so the 1 star has no meaning, but I do use #4 Melitta Coffee filters in my current coffee maker.
What I do with the filters (and what the box instructs you to do)is to fold the bottom edge up and fold the side edge over on the filter before use.
If the other folks who purchased this product are not folding their filters, this may cause the problem of the filter being too high for this coffee maker.Get more detail about Zojirushi EC-BD15 Fresh Brew Thermal Carafe Coffee Maker.
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