We purchased this product with high expectations. Let me say, the coffee is delicious and stays hot for around 8 hours in the carafe. We couldn't be happier until it suddenly stopped working.
We contacted customer service, who sent us a cleaning solution. Unfortunately this did not fix our problem either. Their solution now is for us to spend money to ship the coffee maker to a third party for repair.
It seems to us that since this product broke after just 4 months, Zojirushi should really take it upon themselves to repair the coffee maker at no further cost to us. I strongly disagree with asking a consumer to continue to shell out money when the product is defective.
Be cautious buying this product. We are very disappointed in the customer service Zojirushi has offered to us.Get more detail about Zojirushi EC-BD15 Fresh Brew Thermal Carafe Coffee Maker.
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