Researched this product pretty well, and it got high marks - even on Consumer Reports. Bought to replace Cuisinart 12 cup thermal, which was the second one of that model I had. Cuisinart just stopped working - first one was returned for a new one but I couldn't find the paperwork when the second went after about 6 months so I decided to try something else. Didn't need one that grinds beans, did want the thermal carafe, wanted another 12 cup, and one that didn't seem to take up much counter space. The Zojirushi seemed to need twice as much coffee as the Cuisinart to make it strong enough. The carafe didn't keep the coffee as warm for as long. Top hard to put on and remove. No indication - a light or noise - when coffee was done. Separate issue - purchased from VeryAsia thru Amazon. My fault I didn't notice that their return policy is very strict and they only take back items that have not been used at all. I erroneously assumed because of the price, the company would want their customers to be completely happy with their purchases. Guess not. So I boxed up the Zojirushi and will store in my garage - went out an bought another Cuisinart and the Zojirushi can be used in the interim if and went the new Cuisinart stops working and I have to go out and get another one. I don't even want to give it as a gift.Get more detail about Zojirushi EC-BD15 Fresh Brew Thermal Carafe Coffee Maker.
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